Moore’s Level 2, Satisfaction


The second level in one established outcomes framework, Moore’s Level 2 emphasizes the need to measure the degree to which the expectations of the Learners about the setting and delivery of the CME activity were met.



Data may be collected through post-activity evaluation, in follow-up survey, or through interviews or focus groups. In reporting Satisfaction, the methods for data collection should be defined. Typical measures of Satisfaction include ratings of faculty effectiveness, program design, scientific balance, objectivity/bias of content, the extent to which identified learning objectives were met, relevancy to practice, and assistance with improving patient care.



Moore et al. JCEHP, 29(1):1–15, 2009.

Shewchuk RM, et al. JCEHP, 27:173-82. 2007.

Olivieri, JJ. Regala, RP. JCEHP. 33(2):146-7. 2013.



Satisfaction    This CME activity met my expectations

Minimally                             Completely

N/A 1 2 3 4 5 6 7
Addressed my most pressing questions                
Addressed competencies identified by my specialty                
Provided fair and balanced content                
Provided clear evidence to support content                
Included opportunities to learn interactively from faculty and participants                
Provided me with supporting materials or tools for my office (reminders, patient materials, etc.)                
Included opportunities to solve patient cases                
Allowed me to assess what I have learned                
Translated trial data to patients I see in my practice                
Addressed barriers to my optimal patient management                


Additional Contextual Information:

  • It is recommended that Providers utilize validated instruments (Shewchuk RM) in their evaluation of Satisfaction. In keeping with the vision of the standardization project, the use of validated instruments to measure Satisfaction provides the community with a means to analyze, pool, and report data.