Moore’s Level 2, Satisfaction
Definition
The second level in one established outcomes framework, Moore’s Level 2 emphasizes the need to measure the degree to which the expectations of the Learners about the setting and delivery of the CME activity were met.
Methods
Data may be collected through post-activity evaluation, in follow-up survey, or through interviews or focus groups. In reporting Satisfaction, the methods for data collection should be defined. Typical measures of Satisfaction include ratings of faculty effectiveness, program design, scientific balance, objectivity/bias of content, the extent to which identified learning objectives were met, relevancy to practice, and assistance with improving patient care.
Evidence
Moore et al. JCEHP, 29(1):1–15, 2009.
Shewchuk RM, et al. JCEHP, 27:173-82. 2007.
Olivieri, JJ. Regala, RP. JCEHP. 33(2):146-7. 2013.
Example:
| Satisfaction | This CME activity met my expectations
Minimally Completely |
|||||||
| N/A | 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| Addressed my most pressing questions | ||||||||
| Addressed competencies identified by my specialty | ||||||||
| Provided fair and balanced content | ||||||||
| Provided clear evidence to support content | ||||||||
| Included opportunities to learn interactively from faculty and participants | ||||||||
| Provided me with supporting materials or tools for my office (reminders, patient materials, etc.) | ||||||||
| Included opportunities to solve patient cases | ||||||||
| Allowed me to assess what I have learned | ||||||||
| Translated trial data to patients I see in my practice | ||||||||
| Addressed barriers to my optimal patient management | ||||||||
Additional Contextual Information:
- It is recommended that Providers utilize validated instruments (Shewchuk RM) in their evaluation of Satisfaction. In keeping with the vision of the standardization project, the use of validated instruments to measure Satisfaction provides the community with a means to analyze, pool, and report data.